Refund policy

Returns 

No Refunds on all orders.   All Sales are final.
Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 



Additional non-returnable items: 
- Gift cards 
- Downloadable software products 


To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 


 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@elitismgroup.com 



Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elitismgroup.com